Mark My Words
Does the core ethic “positive reinforcement works, and coercion is dangerous” include verbal behavior, the words you choose when you speak and write? Are you as force-free with clients and colleagues as you are with the animals in your care? Can the unconditional positive regard you have for furry and feathered animals extend to every man and woman you speak with? Even on social media? Even when you think that person is ignorant, cruel, or just plain wrong? And might your answers have any bearing on the high rate of burn-out in the training profession?
Training and behavior consulting work often takes place in emotionally charged situations. The stakes can be high, and clients may be upset, argumentative, or unpleasant. At times, these same characteristics describe colleagues and competitors as well. Even so, when you speak with challenging people, you can apply the core skills of careful observation, controlled emotionality, gradual shaping, and timely reinforcement of alternate behaviors.
In this Session, we will examine a specific format for compassionate communication. Should you choose to extend “do no harm” to include verbal behavior, we will discuss key practical changes to support your commitment.
Please note: This Session was recorded in 2019; content presented in 2020 may vary slightly.