FAQ 

Welcome! Karen Pryor Clicker Training brings the world's best modern animal trainers to your computer, phone, and tablet! We use our expertise to select, record, and curate lectures by top animal trainers to give perspective, advice, and tools that are right for you and the animals in your care. Our videos feature only modern force-free training and the science of learning and behavior change. 

Stream these high-quality videos anytime, anywhere, on any device, and as often as you like. Create your own personal learning library. Keep learning, train better.  

Note that your account on the clickertraining.com main store is not linked to your VOD account. Please create a new account for this site (or you can create an account during the purchase process). If you have questions, call us at 781-398-0754, Monday-Friday 9-5 EST. 

How do I log in to my account?

How do I access the videos I purchased?

How long do I have access to my video(s)?

How do I purchase a video? How do I use a coupon?

What is the difference between a "Free Preview" and a "Complete Session" video? What are the Session Notes?

What is required to watch my videos?

How do I know if my internet connection is fast enough?

Can I access/watch videos on my mobile or tablet device? (iPhone, iPad, Android, etc.)

How do I get help with a purchase?

How do I access video that I purchases on the legacy platform?

How do I access videos purchased from the clickertraining.com store?

How do I request a refund?



How do I log in to my account?

Log in by clicking on the icon of a person in the upper-right corner of the VOD page. Or, click here.   

Note that your account on the clickertraining.com main store is not linked to your VOD account. Please create a new account for this site (or you can create an account during the purchase process).

How do I access the videos I purchased?

All of your videos are in “My Library.” 

  • Returning customers: Log in. Click the menu bar icon in the top-left section of the VOD page. Click “My Library.” 
  • New customers: You will be redirected to My Library after your purchase is complete.

For how long do I have access to my video(s)?

Purchased videos are available for viewing as long as your account remains open.  

How do I purchase a video? How do I use a coupon?

  • Click the “Buy” link just below a video title OR click “Complete Session” in the preview window and then click “Get Access Now.”
  •  Either of the above options will take you to a check-out page. Follow the step-by-step instructions to purchase your video. To check out, you need to create an account (first time) or be logged in.
  • If you have a coupon code, you will see an “Apply coupon” link below the payment area. Enter a valid coupon code and click Submit. The price shown will update instantly and reflect the coupon value. Any remaining cost for the purchase will be displayed.

What is the difference between a “Free Preview” and a “Complete Session” video? What are the “Session Notes?”

  • The Free Preview is a clip from the Complete Session. The Free Preview gives you a sense of the speaker's style and the content of that Session. You can also use Free Previews to test the speed and quality of your connection.
  • The Complete Session is the full video. When you purchase the Complete Session, you also get Session Notes (if listed).
  • Session Notes are a .pdf version of documentation created for the Session or Lab by the presenter. The .pdf file may be a version of a PowerPoint presentation, an outline of the presentation, or other relevant handout. When available, Session Notes are listed and included in the purchase of the Complete Session.

What is required to watch my videos?

All you need is an internet connection and the latest version of either Edge, Chrome, Firefox, or Safari.

How do I know if my internet connection is fast enough?

If you use any service like Netflix, Amazon, or Hulu, you are all set. You can also test your connection by watching any of our Free Previews.  

Can I access/watch videos on my mobile or tablet device? (iPhone, iPad, Android, etc.)

Yes, your videos can be viewed on on any internet-connected device.

How do I get help with a purchase?

Please contact us using the contact form. When contacting us, please include your order number and the email address you used to make the purchase.

How do I access videos that I purchased on...

...the previous version of the video platform?

  • Your videos are still available. To access them, log in here. The site url is videos.clickertraining.com.
  • Would you like to consolidate your library on the new platform? We will migrate your account for you! Click here to request access to all of your videos in the new location

...the clickertraining.com store?

  • Your videos are still on the clickertraining.com store in your digital library. Log into your account.
  • Would you like to consolidate your library on the new platform? We will migrate your account for you! Click here to request access to all of your videos in the new location

How do I request a refund?

A digital video purchase may be refunded only if a refund is requested within 24 hours of purchase via the refund request form AND only if the video has NOT been viewed, played, or accessed in whole or in part.