Bridge Over Troubled Waters: Critical Client-Conversation Skills

“The problem is not the animals, it’s the people!” 

That is the behavior consultant’s lament! Although we value treating people with the same respect we teach them to have for their animals, we often lack the full skill set to meet this high standard.

Come to this Session ready to pack your interpersonal toolbox with critical new skills. You will learn to stay in dialogue and achieve desired outcomes even in the face of disagreement, high stakes, and strong emotions.

Susan G. Friedman, PhD

Susan G. Friedman, Ph.D. is a professor emeritus in the Department of Psychology at Utah State University. Susan has co-authored chapters on behavior change in four veterinary texts, and her popular articles have been translated into 14 languages. She teaches courses and seminars on animal learning and consults with zoos around the world. Susan was appointed to the F&WS Condor Recovery Team from 2002 - 2010, after which time the team was retired due to the success of the birds in the wild. 

She is the Chairperson of the Scientific Advisory Committee of American Humane Association (AHA) Film and TV Unit, and a member in good standing of ABAI, ABMA, and IAABC.