Help Me Now! Effective Management for Desperate Clients

Dog trainers get called when a dog's behavior has become a problem. They are often expected to bring immediate relief at that first session with the clients. In response, and too often, we offer the client the same tired phrase: “The problem didn't develop overnight, and we can't solve it in one session.”

Owners need immediate relief from a problem that is causing stress within the family, costing money (or their sanity), and creating potential liability for damage or injury. Gaining client commitment quickly and easily—which ultimately makes our job easier and produces a better outcome—is as easy as setting up a management plan for the client. Management is often overlooked by trainers who want to “fix” the problem and who don't understand the level of “pain” the client is experiencing.

This Session will provide a framework in which management fits into almost every training plan. It will also explain how to describe and integrate management into your comprehensive training plan, and how sometimes management is all the client was really after (and why that's 100% okay!).

Laurie Luck

Laurie Luck has been involved in the dog world for more than 25 years. Her formal education includes a master of arts degree in psychology, but she credits dogs for teaching her the most important concepts of behavior and training.

An entrepreneur (Smart Dog University) and social media enthusiast, Laurie delights in sharing her knowledge and experience with dog owners across the country. She is committed to helping improve the lives of dogs through education of the humans at the end of the leash. Laurie's YouTube channel offers free dog-training videos, and her blog details training experiences and ideas that every dog owner will find helpful. New(ish) to running, she has found a way to share that passion with her dogs. Laurie wrote several articles on her blog detailing her progress—and the progress of her canine running partner. The girl who hated running has run a half-marathon!

A member of the ClickerExpo faculty, Laurie has been a Karen Pryor Academy faculty member of since 2008. She leads the Dog Trainer Professional (DTP) program at various locations in the United States. Laurie has spoken at regional and national conferences about both dog behavior and social media.

Laurie has been a volunteer puppy-raiser for a service-dog organization since 2001. She has had a hand in raising and training more than 20 service dogs and enjoys being involved in the education of dogs that go on to do so much good for their human partners. Laurie combines her passion for puppies with her passion for craft beer by visiting local breweries with whatever service dog she's raising.