FAQ's 

Welcome! Karen Pryor Clicker Training brings the world's best modern animal trainers to your computer, phone and tablet! We use our expertise to select, record and curate lectures given by top  animal trainers so you get perspective, advice,and tools that are right for you and the animals in your care. Our videos feature only modern force-free training and the science of learning and behavior change. 

Stream these high-quality videos, anytime, anywhere, on any device as often as you like and create your own personal learning library.  Keep learning, train better.

How do I log in to my account?

How do I access the videos I purchased?

How long do I have access to my video(s)?

How do I purchase a video?  How do I use a coupon?

What is the difference between a "Free Preview" and a "Complete Session" video?  What are the Session Notes?

What is required to watch my videos?

How do I know if my internet connection is fast enough?

Can I access/watch videos on my mobile or tablet device? (iPhone, iPad, Android, etc.)

How do I get help with a purchase?

How do I access video that I purchases on the legacy platform?

How do I access videos purchased from the clickertraining.com store?


How do I log in to my account?

Log in by clicking the icon of a person in the upper-right hand corner of the VOD site. Or clicking here.

How do I access the videos I purchased?

All your videos are in "My Library". 

  • Returning customers:  1. Log in 2. Click the menu bar icon on the left of the screen and click “My Library”. 
  • New customers:  You will be redirected to My Library after your purchase is complete.

How long do I have access to my video(s)?

Purchased videos are available for viewing as long as your account remains open.  

How do I purchase a video?  How do I use a coupon?

  • Click the “Buy” link just below the title OR  Click “Complete Session” in the preview window and then click “Get Access Now”.
  •  Either option will take you to a check-out page where you can follow the step by step instructions to purchase your video.  To check out you need to create an account (first time) or be logged in.
  • If you have a coupon code, you will see "Apply coupon" link below payment area.  Enter a valid coupon code and click Submit. The price shown will instantly update and reflect the coupon value. You will see any remaining value owed on the purchase.

What is the difference between a "Free Preview" and a "Complete Session" video?  What are the "Session Notes"?

  • The Free Preview is a clip taken from from the Complete Session. The Free Preview gives you a sense of the speaker's style and the content in that Session.  You can also use Free Previews to test the speed and quality of your connection.
  • The Complete Session is the full video. When you purchase the Complete Session you also get the Session Notes (if listed).
  • The Session Notes are a .pdf version of documentation created by the presenter with the lecture. Documentation is in .pdf form. It might be a .pdf of the Power Point, an  an outline of the presentation or other relevant handout.  When available, it is listed and it is included in the price of your purchase of the Complete Session.

What is required to watch my videos?

All you need is and Internet connection and the latest version of either Edge, Chrome, Firefox, or Safari.

How do I know if my internet connection is fast enough?

If you use any service like Netflix, Amazon, or Hulu, you are all set. You can also test your connection by watching any of our Free Previews.  

Can I access/watch videos on my mobile or tablet device? (iPhone, iPad, Android, etc.)

Yes, your videos can be viewed on on any internet connected device.

How do I get help with a purchase?

Please contact us using the contact form. When contacting us please include your order number and the email address you used to make the purchase.

How do I access videos that I purchased on the legacy (older) video platform?

  • Your videos are available here.  Log in as you did before. 

How do I access videos purchased from the clickertraining.com store?

  • Your videos are still on the clickertraining.com store in your digital library.  Log into your account
  • Would you like consolidate your library on the new platform?  We will migrate your account for you! Click here to request access to all your videos in the new location